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call handling
asked in Users
Forward Incoming Calls to User Phone Number Over to Main Company NumberWe are a medical office, and all phones are "community" phones. Each phone does not have an individual user. W...
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Apr 16, 2024 at 11:52am
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1
Answer
asked in Users
Does idle time reset when a queue member refuses a call?Greetings,We have a few queues set to "Simultaneous" distribution to queue members and about to switch them to...
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Apr 3, 2024 at 8:39am
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0
Answers
asked in Developers
How can we identify if an agent is avoiding calls, cheating the system, and just transferring calls to another agent?How can we identify if an agent is avoiding calls, cheating the system, and just transferring calls to another agent?...
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Apr 2, 2024 at 9:30am
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2
Answers
asked in Users
Line Pick UpAt my old company, we had a feature where we could directly pick up someone's line by clicking the button next to th...
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Mar 26, 2024 at 8:19am
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1
Answer
asked in Developers
facing problem while making conference callwhile making a conference call inside a terminated session I am getting the previously set state(line number 23console....
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Mar 11, 2024 at 6:35am
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Answers
asked in Users
Ringcentral for Windows, prevent incoming calls from being separate WindowsI'm on Windows Desktop version 24.1.16.9318 and recently that or another new update makes it so incoming calls are a...
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Mar 4, 2024 at 8:41am
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Answers
asked in Users
Is there any way an incoming called can leave a voicemail directly, without waiting for the call to ring?When someone from outside our organization calls in, is there a way for the caller to send their own call straight to vo...
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Mar 1, 2024 at 12:05pm
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1
Answer
asked in Users
Kann ich die Reihenfolge der Kontaktinformationen die angezeigt werden anpassen? Bei mir wird zuerst der Vorname, dann die Firme, und danach der Nachname angezeigt.Wunsch wäre der Ansprechpartner mit Vorname Nachname, danach die Firma anzuzeigen...
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Mar 1, 2024 at 3:12am
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Answers
asked in Developers
Industry Specific; call control, reporting and recording -discouraged..Disclaimer: I'm a new partner, decades of "telephony" and development experience. I have been trying sinc...
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Mar 1, 2024 at 7:56am
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1
Answer
asked in Users
Disabling "Pick up" calls from the QueueOur office has users who are in about 6 queues each. Just starting last week users began receiving the pop up box for Pi...
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Feb 26, 2024 at 4:27pm
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0
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